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Creating Loyal Customers

The topic for this TeleSeminar is “Creating Loyal Customers,” featuring Beverly Koehn, author of “Loyalty is Love” and owner of Beverly Koehn & Associates Inc., has addressed audiences sharing her message of customer care for more than 20 years. Beverly is a master instructor for NAHB University of Housing, and holds seven professional industry designations including GMB, CGA, CGR, CGB, CAPS, MIRM and CMP.

Listen to Beverly and Victoria Downing, president of Remodelers Advantage, as they discuss:

  • Instilling the ‘pride factor’ keeps employees engaged.
  • Being ‘customer centric’ doesn’t just happen – it’s taught and then reinforced.
  • Know how to find the “Johnny The Baggers” in your organization, then let them shine.
  • Team members must believe in each other.
  • Know where to look for the “Pit Bulls.”

$49

 

(Audio File only)

$59

 

(Audio File and Backup CD mailed)

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Remodelers Advantage Inc.
535 Main Street, Suite 211
Laurel, MD 20707
ofc: 301-490-5620
fax: 301-498-6869

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