Employees thrive on feedback. Then why is it that so few leaders proactively provide it? The answers, along with simple steps on how to provide timely, respectful, actionable feedback to your employees, are provided in this episode by guest, Tina Clements. Tina, Vice President of The Retail Performance Company, is a leader, speaker, author, coach, entrepreneur.com contributor &
Training, training, training! Business owners, production managers and general managers often get caught in a position wondering how to do it all. So, we turned to a former guest and a member of our production manager roundtables, Ned Trimming, to share his efficient training process, which involves both current and new employees. Ned Trimming is the
In this episode, guest Alan Hanbury of Hanbury Builders Inc. discusses three common areas where remodeling contractors are underperforming because they believe their gut rather than facts. Alan also talks about referral marketing, the effects of job costing done half-heartedly, and hiring when taking net profitability into account. Alan is president of House of Hanbury Builders Inc.,
Learning the best way to work with purchasing managers can help create great outcomes for both sides of the remodeling business. With over a decade of experience in operations and purchasing for a national homebuilder, Bradley Hartmann has researched and found the importance of having purchasing sales teams devote their time exclusively focused on the
For many, determining the compensation for an employee is nothing more than doing a quick google search, or in our members case, maybe asking their peers what they pay a particular position. But Tom Miller doesn’t really agree with that methodology. Instead, his company helps businesses apply the best compensation strategies that help recruit great
Effective communication is measured by outcomes. Communication without an outcome is like traveling without a destination. The communication techniques used in selling are frequently more disastrous than helpful. In this episode, Dave Yoho will expound upon several powerful communication techniques that have a psychological background, and have been proven to lead individuals to the outcome(s)
Small business owners spend a lifetime building a company and have one shot at getting their exit right. Yet waiting to pounce on this unsuspecting group is a legion of financial mercenaries, private equity predators and corporate giants set up to prey on owner’s lack of experience when it comes to mergers and acquisitions. These
Have you ever gone through an entire job thinking that the client was delighted with your work and then discovered afterward that they liked most of it, BUT…. (you fill in the blank). So, the question remains, how do you ensure customer satisfaction or, as some call it, creating “Raving Fans?” There is no better
Increasing efficiency is one of the easiest ways to increase your company’s profitability, and LEAN process improvement is an extremely popular direction to take for successful remodelers and builders out there. We have discussed LEAN concepts in past episodes, including Episode 10 when we had Doug Howard on to talk about the LEAN consulting work he
When we discuss the labor shortage, we are often talking about how to find or develop good talent. What we are now hearing from our Roundtables members is that they are finding people, getting them on the team, and then they fail. In many cases, these aren’t catastrophic failures, but slips in Net Profit or schedules or
