By all accounts, business is booming. Projects are being booked way in advance, and everything is roses and sunshine. Or is it?
In this episode, guest Chris Bache joins Tim and Steve to discuss the “dark period” – the period of time after the sale is completed, the project is booked, and is on the schedule. A critical time when the battle for client satisfaction can be won or lost.
Chris Bache is the CEO and co-founder at Hatch, a messaging app specifically built for the remodeling industry that centralizes and automates homeowner communication.
Hatch began as a trial when Chris and his partner, Bill Violante, were asked by a local Pella franchise to help solve two huge blind spots in their business – follow-up and customer experience.
That’s when the idea for Hatch was, well, hatched. Word spread like wildfire through other Pella franchises and then eventually into other areas of the industry.
Tim, Steve, and Chris talk more about:
- How to keep customers happily engaged until the project occurs
- The customer experience
- How to successfully communicate with customers
- And more…