A friend of mine started a handyman business many years ago. The only goal he had when he first “opened his doors” was to make enough money to live on for the following month. He didn’t write it down either—he just kind of knew it was a goal. Fortunately, I helped him get out of that
Recently, I met over 70 savvy renovation company owners and staff who attended the first RenoSummit held in Vancouver and Calgary. I was joined by Robert Koci, associate publisher of Canadian Contractor magazine, Paul Winans as we led a series of sessions focused on critical areas of business management including creating a plan for profit,
One of our most popular business coaches is Paul Winans. Many of you know Paul from his days as President of NARI or from his many blog posts and articles in the industry press. Today, many of our members call on Paul to share practical steps they can take to improve their company performance. Many
I am fired-up! I’ve been to Ann Arbor, MI and it’s a neat college town. But the reason I’m fired up is visiting and learning from a fired-up company that’s based there. Called “the coolest small company in America” by Inc. magazine, Zingerman’s Community of Businesses opened up their operations to 90 of our clients
Today on the Tim Faller Show, Nick Sandifer details a new way to communicate in the field to help his team navigate the small details in elaborate projects. Nick and the Sandifer team use QR codes to help communicate better on the job site. The QR codes allow the project manager to view the electrical
The Kaizen practice focuses on improving existing, standardized processes by eliminating waste and was first practiced in Japanese businesses after World War II. Kaizen translates to “Change for Good,” and that can mean many great things for your growing remodeling company. The process of constant improvement, with every team member participating, allows your company to
Today on the Tim Faller Show, Camille Jenkins joins the show to discuss the importance of the client experience and how it differs from satisfaction. Simply put, customer satisfaction is how happy your customers are while using your company’s products and services and how well you are fulfilled their expectations. Customer experience refers to customers’ interactions
A successful hiring process allows you to quickly and efficiently locate qualified candidates. Doug Howard will help you work through the strategic preparation, implementation, and ongoing evaluation in order to create a purposeful and consistent hiring process to retain top talent. You will get tools to: Reduce employment expenses Create a more efficient candidate hiring
The Art of Estimating: Whether you are an owner that handles the estimates or the estimator for a company, you will find a gold mine of information in this Masterclass, led by Tim Faller. Class begins April, 5th Making Scheduling Work for You: Creating and hitting a schedule for a remodeling project has always been a challenge,