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Tag: customer complaints

How to Stop Losing Money on Change Orders

Have you ever lost money because you didn’t manage the change order process effectively? In a perfect world, your original plans are clear, and the job will be produced as planned and with zero modifications. However, since that rarely happens I thought it would be a good idea to explore this under-appreciated topic. In this

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Dealing with Client Conflict: How to navigate the 4 stages

Every company has some conflict with clients from time to time. The way your team handles these occurrences can mean the difference between creating a loyal client for life and a disgruntled homeowner who will spread their dissatisfaction throughout the community. Seek first to understand, and then to be understood. Stephen Covey, Author There are

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How’s Your Experience?

How many times have you made a great presentation to a highly qualified client only to have them tell you “I’ll think about it” or “I’ll let you know?” How often do you enjoy a great conversation with someone for whom your company is a great fit, only to hear that they’re “gonna check out

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