Sometimes remodeling companies put all of their efforts into building the product. However, to be successful in the remodeling industry, your focus should be on offering top-quality service to your customers.
When you begin a remodeling business, you have entered a service industry that depends on referrals and repeat business. The amount of business, and the loyalty that you’ll generate, will greatly depend on the way you treat your customers. Building loyalty and generating repeat and referral business is the primary purpose of customer service. It pays to treat your customers as though they are long-term assets to your company—because they are!Continue reading