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Tag: customer service

Common Courtesy Leads to Stronger Businesses.

In this article, Tim Faller, Remodelers Advantage’s Senior Consultant, discusses how kinder, gentler remodeling makes for a better work atmosphere and could lead to referrals.   Common Courtesy “The problem with common courtesy is that it’s not too common.” Remember that old saying? It’s true on the roads and in many workplaces. However, in these tough

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Living the Nightmare: Customer Service Reminders for Remodelers

An article recently written by Tim Faller and published in Remodeling Magazine. A few year ago I experienced firsthand what many clients dread: a poor-quality job and the company’s failure to respond to requests to fix it. A home improvement company completed a siding and gutter job for my parents, but water ran behind the

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Getting Insight Into the Client Experience

I’ve been talking for a long time about the importance of a great client experience. I got some insight recently that reinforces what I’ve been trying to get across to Production teams all over the country. I was with a contractor who’s having his own house built. He is subbing it out, not trying to

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PowerTips Book Recommendations: December 2018

We’re making a list and checking it twice, to bring you our last edition of book recommendations for this year from our staff, facilitators, and Roundtables members. Add these selections to your own reading list or to your holiday gift list — to give or get. The recommendations run the gamut from business to fiction,

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Looking for LEAN: Better Customer Experiences All Around You

Creating a successful remodeling company, one that’s profitable year in and year out, isn’t easy. That’s where LEAN comes in. You can look to many well-known companies for signs of how they incorporate LEAN practices and principles into their processes — and how that positively affects the customer experience.  Every day, we experience situations that have processes that are anything

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