Tag: customer service

How to Dazzle Your Clients with Smart Design

How many of your clients request a bigger design in a smaller space? Maybe they want the organization, storage, and convenience that a larger home would have? Many people have found themselves living in smaller spaces and need your help making the most of each inch. There could be a simple solution to this common

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How to Stop Losing Money on Change Orders

Have you ever lost money because you didn’t manage the change order process effectively? In a perfect world, your original plans are clear, and the job will be produced as planned and with zero modifications. However, since that rarely happens I thought it would be a good idea to explore this under-appreciated topic. In this

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Should You Market to a Generation?

I was on the panel during a Q&A session at the Master Your Remodeling Business Workshop this January past. One of the questions thrown my way was, “Now that the boomers are moving out, how do we market to the other generations?” Having just recently written the PowerTip article 4 Tips to Connecting with Millennials,

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Dealing with Client Conflict: How to navigate the 4 stages

Every company has some conflict with clients from time to time. The way your team handles these occurrences can mean the difference between creating a loyal client for life and a disgruntled homeowner who will spread their dissatisfaction throughout the community. Seek first to understand, and then to be understood. Stephen Covey, Author There are

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How to Attract High-End Customers

Selling to high-end clients is arguably one of the quickest ways to increase revenue and improve your profitability. In today’s episode of PowerTipsTv, I’ll give you some tips and tactics to attract the strong purchasing power of this coveted market segment. Special thanks goes out to @LeoLantz for requesting today’s topic! Have a question you

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The Secret to Creating a Great Company Culture

On this week’s episode, Victoria gives you tips you can use to help ensure you have a fantastic company culture. And if you’re thinking, “why should I worry about that?” consider this: A great culture drives happy employees. Happy employees turn customers into raving fans. And raving fans, my friend, drive referrals. Something to ponder Have

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How to Close the Deal Without Rushing the Prospect

Here’s a  question that was recently asked on an online business forum I frequent, and it really resonated with me: Q: (From a business owner) Okay, here’s a quick question: After discussing details of a project with a client who is a prospect, how do we smoothly go to closing the deal without making our client feel

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Where Should You Spend Your Marketing Budget?

Do you struggle with how to spend your marketing budget? Want to know cost effective ways to generate the best leads? In this week’s episode of PowerTips TV [7:11] I’ll give you the top 5 things you should be doing with your marketing dollar. Learn about creating a fantastic customer experience, how to stay in front

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