[Podcast] Episode 46: Onboarding the Most Vital Roles in Your Company with Jackie Shaw

Your accounting is a vital part of your business. You’ve spent valuable time hiring a new accounting staff member. Now what? Too often, owners think the new hire will be able to sit down and get to work with no introduction to processes and policies of the business. This can be a costly mistake.

Accounting is the story of your business in numbers, Jackie Shaw tells Victoria and Mark in this episode. Properly onboarding a new accountant or bookkeeper will keep that story from becoming a tragedy.

Jackie, the founder of Get Organized! LLC, is one of the QuickBooks gurus who support our members — and they love her. She gets paid to clean up a lot of accounting disasters and has seen first-hand how quickly a new bookkeeper can destroy your books. She’s here to help you get the right systems in place so you don’t have to pay anyone to clean up after a bookkeeping hire goes wrong.

“A bookkeeper can kill a database in a week,” she warns. That’s why, Jackie says, when onboarding new hires, they must do everything the same way they were done before, and they need to study prior entries to figure that out. And you have to forbid them from making changes for at least a month. Other things you should keep in mind when onboarding and working with a new hire include:

  • Not making assumptions
  • Experience doesn’t mean competence
  • Why you don’t want your bookkeeper to take ownership of the books
  • The importance of financial SOPs
  • Why accounting can be like an archeological dig
  • And more…

Including the methods you can use to safeguard your company against embezzling. If you thought talking about accounting was going to be dry and boring, then you have to listen to this episode — it’s lively!

Click Here to Listen to Episode 46 >>

[Podcast] Episode 44: Building a Remodeling Sales Team with Andy Wells

Most remodelers start as the sole salesperson for their companies. Stepping out of that role is arguably one of the hardest things you can do — but you have to if you’re going to grow your company. Hiring, training, and managing a sales team is a challenge.

Normandy Design Build Remodeling has a sales staff of 22, and all have design or architecture backgrounds. This is more important to the company than having pure sales experience.

In this episode, Andy Wells talks to Victoria and Mark about hiring and training superstars at Normandy, where he’s the president and owner. Normandy has been in business for 40 years and does additions, kitchens, and whole-house remodeling throughout the Chicagoland area. Andy has been with Normandy for 21 years.

Expanding and growing your company takes sales, and more sales, says Andy. His newer salespeople are selling $600,000 per year; some with more experience are doing $2 million, topping out at around $4 million sold by one salesperson. Andy talks about hiring and training the Normandy way, with information you can use to build your own sales staff, including:

  • Why passion is the most important thing
  • How to be a Sherpa for your clients
  • The importance of being nimble
  • Clicking with the customer
  • Training in the culture
  • The value of ride-alongs for sales
  • Scaling the commissions and compensation
  • Moving from salary to commission
  • Meetings — what to cover and how often to hold them
  • Why sales managers can’t do all their own selling
  • And more…

So much more, in fact, that we ran out of time. Since we didn’t even get to the management part, we’ll be bringing Andy back soon!

Tell us about your experiences with hiring and training a sales staff in the comments.

Click Here to Listen to Episode 44 >>

[Podcast] Episode 38: Learning from the Trucking Industry To Solve Your Labor Shortage with Natalie Putnam

So many remodelers can’t reach their production potential because of the labor shortage. With the unemployment rate at a 20-year low, the struggle to find and retain good people is curbing business growth for small-business owners, across industries.

In this episode, Natalie Putnam tells Victoria and Mark about the hiring and retention strategies that have worked for her company in the trucking space, another industry struggling to find great people.

Natalie’s the chief commercial officer at Verst Logistics in Walton, KY. She’s a an industry expert, with 35 years of experience in supply chain, logistics, and trucking. Verst is growing at 24% a year, so Natalie regularly recruits employees and drivers for warehousing, fulfillment, and truck driving — in an area dominated by Amazon, FedEx, and DHL.

While wages play a significant role in recruiting and retention, it’s not the only lever you have, Natalie says. Your company culture can be a bigger factor in making employees accept your job offer. She shares other tactics that have worked for her in hiring and retaining good employees in a highly competitive market, including:

  • Expanding your target market — especially toward women
  • Using marketing for recruiting
  • The power of listening
  • Relaxing your requirements — how and why
  • Creating a Mentorship program
  • Why respect goes farther than cash
  • Job-site recruiting
  • The rise of robots
  • And much more…

Finding good people to work for you is a struggle. But taking some tips from another industry can help you prosper.
 

Click Here to Listen to Episode 38 >>

How To Fire an Employee “The Right Way”

Letting an employee go is one of the most unpleasant parts of owning or managing a business.

We all want our employees to be fantastic in their jobs… to be so wonderful that we never have to think about firing someone. But that’s not the real world, now is it?

In today’s episode we’re going to talk about how to fire someone the right way and give you a few tips and some advice to keep in mind.

Do you handle terminations differently? Is there something you do that helps things end on a positive note for both parties?

Please share your experience in the comments below. And, if you haven’t subscribed to PowerTips yet, please do so by visiting our YouTube Channel.