When it comes to beating the labor shortage, retaining good people is more important than ever. There are plenty of job openings and other great companies to work for. We talk a lot about wages, benefits, and company culture as reasons people stay or go. Especially in a small business, sometimes it comes down to whether the company owner is doing the right things.
A big part of knowing what to do comes from understanding what not to do. Which is why a post from The Society of Human Resource Management (SHRM) grabbed attention. It calls out the 8 Things Managers Do That Make Employees Quit.
Since SHRM’s members work at larger corporations with many layers of senior and junior management, not all the advice is helpful for a smaller business, but here are three that apply no matter the size of your company.
Setting Inconsistent Goals or Expectations
This is often a question of time. Remodelers work in a deadline-driven environment. But if everything is rushed and urgent, your team is stressed and under pressure — which leads to key components getting lost in the mix, costing even more time. To solve these problems, you have to work with your team to prioritize the tasks at hand. You need to sit down and see what goals may overlap or be in conflict with each other and create systems that help take the pressure off.
Putting People in the Wrong Jobs
This happens when job descriptions are loose or you’re making do with a small team and tasks get added that are outside of a person’s skillset. It’s easy to do when things are busy. But if a previously top performer is suddenly not doing so well, it’s time to take a breath and see what’s changed. Look at what role originally asked for, and what it’s become. There may be a way to reorganize tasks and responsibilities to align more closely to your employee’s skills and interests. If not, it may be time to find someone else who can fill the new role.
Creating an Unsafe Space
You’ve heard so much about creating an inclusive and respectful company culture, where people feel safe enough in their jobs to ask questions or find a better way to work. If your team meetings are quiet and always agreeable, it may mean your people are too scared to speak up. A little friction is actually good, it means people are thinking about the way they do their jobs, and feel as if they have a stake in the company. You can foster this by owning your weaknesses and holding yourself accountable in the same way your team is. Ask questions, and listen to the answers.
Taking a hard look at what you bring to the table is key to being the kind of leader people want to work for. As a business owner, you set the tone. Being transparent in your expectations will go a long way toward making your company successful, by keeping your employees happy and effective.