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Meet the Team

The Remodelers Advantage Team has your interests at heart. We are all dedicated to bringing you the resources, the information, and the connections that will help you overcome the obstacles that are holding you back from the upper levels of success.

STAFF

Victoria Downing

Victoria Downing

President

“Chief Inspiration Officer”
Mark Harari

Mark Harari

Vice President

“The Storyteller”
Steve Wheeler

Steve Wheeler

Executive Director of Roundtables

“The Producer”
Doug Howard

Doug Howard

Director of Consulting

“The Fixer”
Tim Faller

Tim Faller

Senior Consultant

“Master of Production”
Rose Grabowski

Rose Grabowski, CRA

Chief Technologist

“The Computer Whisperer”
Dennis Shepard

Dennis Shepard

Marketing Director

“The New Guy”
Lindsay Faller

Lindsey Faller

Membership Coordinator

“The Navigator”
Maryssa McCallum

Maryssa McCallum

Consulting Coordinator

“The Colonel”
Annacherie Thompson

Annacherie Thompson

Office Manager

“The Fun Queen”
Libby Horne

Libby Horne

Meeting Planner

“Master of Chaos”
EJ Dela Paz

EJ Dela Paz

CRM Administrator

“The Coach”

Victoria Downing

President

Victoria Downing is a leading authority in the remodeling industry. For nearly 30 years, Victoria has worked with owners of remodeling companies across the United States and Canada, to help them build strong, consistently profitable businesses. She is known for her high-energy educational seminars as well as her in-depth knowledge of the best practices that transform company performance. Victoria has created the industry’s largest community of motivated remodelers through Remodelers Advantage University and the Roundtables Peer Group Program. Currently, the members of this community produce over $1 billion in revenue annually. In addition to being a published author and sought-after speaker, Victoria is Co-Host of PowerTips Unscripted, a weekly Podcast featuring interviews of thought-leaders from the Remodeling and associated industries.

Mark Harari

Vice President

Mark Harari is an award-winning marketer and the best-selling author of Lobster on a Cheese Plate: How to stand out, attract the best clients, and win every sale that comes your way.  His pioneering work in developing targeted audience acquisition strategies has influenced industry best practices. Throughout his career, Mark has run the marketing gamut: From email, SEO and web design to copywriting, positioning and brand management. He is the recipient of numerous marketing awards in many categories, including video, web design, print advertising, and copywriting. They include three prestigious Muse Creative awards, an IAC award, three AVA Digital awards, and two MarCom International awards.

Steve Wheeler

Executive Director of Roundtables

As Executive Director of Roundtables, Steve is ultimately responsible for ensuring our members have an amazing Roundtables experience that will help them reach their financial and personal goals. Prior to joining R/A, Steve spent 12 years as a remodeling business owner in nearby Delaware. In addition, Steve is Co-host of The Tim Faller Show, a weekly podcast focused on “Improving The Bottom Line Through Production Training…”

Doug Howard

Director of Consulting

Doug Howard is an experienced Leader, entrepreneur and business consultant with over 25 years of success in leading organizations, starting new companies and assisting client businesses as they start-up, grow or transition. Throughout his career Doug has served in leadership in for-profit, non-profit and government organizations. He is a graduate of the Wharton School of Business. Doug joined Remodelers Advantage as Director of Consulting Services in 2017. He now specializes in helping remodeling company owners develop strategic plans, streamline processes, improve profitability, and navigate growth.

Tim Faller

Senior Consultant

For over 20 years, Tim has worked shoulder-to-shoulder with hundreds of remodeling companies, large and small, to help improve profits by creating smooth, efficient production systems. Tim has interviewed and worked with countless owners, employees, stakeholders and vendors as he travels across the continent consulting with some of the most successful remodelers in the industry. As a Senior Consultant and “Master of Production” for Remodelers Advantage, Tim’s field and business ownership experience is vital to his additional role as facilitator for Owner and Production Manager Roundtables Groups. In addition to being a published author and very popular industry speaker, Tim is Co-host of The Tim Faller Show, a weekly podcast focused on “Improving The Bottom Line Through Production Training.”

Rose Grabowski, CRA

Chief Technologist

Rose oversees the technical aspects of the programs Remodelers Advantage uses. From software to SOP’s, she makes sure everything runs smoothly to deliver the services to you that are expected of us.

Dennis Shepard

Marketing Director

Lindsey Faller

Membership Coordinator

Lindsey joined our team in 2018 as the Membership Coordinator with a specialization in customer service. She is dedicated to member success and the Roundtables community, always willing to lend a hand where needed. An important member of the team, she is a resource for getting connected to everything we have to offer.

Maryssa McCallum

Consulting Coordinator

Maryssa wears a few hats with Remodelers Advantage. She oversees consulting coordination, aspects of membership coordination, project management, Insight Survey management, and manages TTI/DISC assessment requests/results. She is a certified Interior Decorator and is working towards her certification in home staging as well.

Annacherie Thompson

Office Manager

Annacherie joined our team in December 2021 as our Office Manager, with a specialization in customer service and administration. She tackles every new challenge with enthusiasm, and channels that energy into helping our members find the answers they are looking for. From locating files to answering billing questions, to getting connected with other members of the team, Annacherie is always ready with a smile!

Libby Horne

Meeting Planner

Libby helps to coordinate all the details (aka herding the cats sometimes) to make sure each member’s on-site meeting experience is the best it can be. Whether you are attending your member roundtable meeting, or the Summit in the fall, know that Libby has pored over all the minute details (and created an insane amount of excel spreadsheets) to get the event over the finish line. An event industry survivor for over ten years, Libby plans to one day write the great American novel, the plot of which will likely incorporate her three passions: travel, her family, and wine.

EJ Dela Paz

CRM Administrator

FACILITATORS and CONSULTANTS

Victoria Downing

Victoria Downing

President

“Chief Inspiration Officer”
Mark Harari

Mark Harari

Vice President

“The Storyteller”
Steve Wheeler

Steve Wheeler

Executive Director of Roundtables

“The Producer”
Doug Howard

Doug Howard

Director of Consulting

“The Fixer”
Tim Faller

Tim Faller

Senior Consultant

“Master of Production”
Facilitators – grid layout

Jake Schloegel, C.R.

President & Founder, Schloegel Design Remodel, Inc.

Facilitators – grid layout

Judith Miller

Owner, J. Miller and Company

Facilitators – grid layout

Chris Dana

Channel Advancement Manager

Facilitators – grid layout

Dave Bryan

Owner, Blackdog Design/Build/Remodel

Facilitators – grid layout

Craig Durosko, CR, CGP

Founder & Chairman, Sun Design Remodeling Specialists, Inc.

Craig Deimler

Craig Deimler, CGR, CAPS, RCS

Consultant

Facilitators – grid layout

Rick Strachan

Owner, Building Results, Inc.

Facilitators – grid layout

Patty Gordon

Stone Pillar Remodeling

Facilitators – grid layout

Tom Mitchell

Owner & Founder, Mitchell Construction Group, Inc.

Facilitators – grid layout

Michael Hodgin

Maestro’s Toolbox

Lisa Harney

Lisa Harney

Bookkeeper Consultant

Victoria Downing

President

Victoria Downing is a leading authority in the remodeling industry. For nearly 30 years, Victoria has worked with owners of remodeling companies across the United States and Canada, to help them build strong, consistently profitable businesses. She is known for her high-energy educational seminars as well as her in-depth knowledge of the best practices that transform company performance. Victoria has created the industry’s largest community of motivated remodelers through Remodelers Advantage University and the Roundtables Peer Group Program. Currently, the members of this community produce over $1 billion in revenue annually. In addition to being a published author and sought-after speaker, Victoria is Co-Host of PowerTips Unscripted, a weekly Podcast featuring interviews of thought-leaders from the Remodeling and associated industries.

Mark Harari

Vice President

Mark Harari is an award-winning marketer and the best-selling author of Lobster on a Cheese Plate: How to stand out, attract the best clients, and win every sale that comes your way.  His pioneering work in developing targeted audience acquisition strategies has influenced industry best practices. Throughout his career, Mark has run the marketing gamut: From email, SEO and web design to copywriting, positioning and brand management. He is the recipient of numerous marketing awards in many categories, including video, web design, print advertising, and copywriting. They include three prestigious Muse Creative awards, an IAC award, three AVA Digital awards, and two MarCom International awards.

Steve Wheeler

Executive Director of Roundtables

As Executive Director of Roundtables, Steve is ultimately responsible for ensuring our members have an amazing Roundtables experience that will help them reach their financial and personal goals. Prior to joining R/A, Steve spent 12 years as a remodeling business owner in nearby Delaware. In addition, Steve is Co-host of The Tim Faller Show, a weekly podcast focused on “Improving The Bottom Line Through Production Training…”

Doug Howard

Director of Consulting

Doug Howard is an experienced Leader, entrepreneur and business consultant with over 25 years of success in leading organizations, starting new companies and assisting client businesses as they start-up, grow or transition. Throughout his career Doug has served in leadership in for-profit, non-profit and government organizations. He is a graduate of the Wharton School of Business. Doug joined Remodelers Advantage as Director of Consulting Services in 2017. He now specializes in helping remodeling company owners develop strategic plans, streamline processes, improve profitability, and navigate growth.

Tim Faller

Senior Consultant

For over 20 years, Tim has worked shoulder-to-shoulder with hundreds of remodeling companies, large and small, to help improve profits by creating smooth, efficient production systems. Tim has interviewed and worked with countless owners, employees, stakeholders and vendors as he travels across the continent consulting with some of the most successful remodelers in the industry. As a Senior Consultant and “Master of Production” for Remodelers Advantage, Tim’s field and business ownership experience is vital to his additional role as facilitator for Owner and Production Manager Roundtables Groups. In addition to being a published author and very popular industry speaker, Tim is Co-host of The Tim Faller Show, a weekly podcast focused on “Improving The Bottom Line Through Production Training.”

Jake Schloegel, C.R.

President & Founder, Schloegel Design Remodel, Inc.

Jake and Debby Schloegel founded Schloegel Design Remodel in 1980. During his school years, Jake worked part time with a remodeling contractor and developed an interest in remodeling and improving homes. A few years after his graduation from Rockhurst University, he decided to start his own remodeling company. At first it was just Jake doing everything, from setting up jobs, performing the carpentry duties to completing all the necessary paperwork. In short time, he added employees and expanded his services to include design assistance. At the same time Jake and Debby were starting a family that now is made up of his son Ben, a Captain in the KCMO fire department; their daughter Ali, husband Tim; son Peter and wife Kelly; and Charlie and wife Shannon; and the world’s cutest grandchildren. Charlie is now running the Schloegel Property Solutions division. Jake has been active in NARI, having served as president from 1990 through 1992, and the Leawood Rotary club, having served as president from 2005 to 2006. Debby is staying busy running her own interior design company, Schloegel Decorating Resource.

Judith Miller

Owner, J. Miller and Company

30 years ago I started J. Miller and Company with the goal of providing bookkeeping services to remodelers in the East Bay of the San Francisco Bay Area. There is no more bookkeeping in my list of services but over the years I’ve learned the importance – VITAL importance – of having good books, of understanding what financial statements mean and what they should look like. Just as important are great job cost reports to provide feedback to the production and estimating teams. My focus on job cost accounting, including over/under billing calculations, allows remodeling companies to market and sell, estimate and produce, budget and control overhead — all aimed at building a sustainable and successful company. Success means to me a healthy net profit, year after year, well paid and well-trained employees engaged in their work and in the surrounding community, satisfied clients desiring and able to refer their friends and families and equally important a balanced life for the owners. In 1987 I was the second national trainer for The Master Builder (now Sage) construction accounting and job costing software teaching not only job costing but computerized estimating as well. In 1991 QuickBooks became highly regarded in the construction accounting arena so over the next few years I translated everything I learned from my work with The Master Builder to QuickBooks and in 1998 wrote the first edition of the popular “The Remodelers ULTIMATE Guide to QuickBooks.” The manual is updated every two years and has been widely used to establish an elegant job cost accounting system to countless remodelers around the country. I’ve written for The Journal of Light Construction, wrote the Remodeling Magazine back page Benchmark column for years and continue to be a contributing columnist for the magazine. Since 2002 I’ve facilitated with Remodelers Advantage working with hundreds of owners of successful remodeling companies around the country and in Canada. To my mind, there is no better way to gain traction in building the company you dream of than to become a member of Remodelers Advantage. This website is intended to be a “library” containing all the lessons learned over 30 years so that you might open the door, walk in and learn what you next need to know more quickly, more easily, and thereby add value to your wider community and to your life! You perform an essential service – in taking care of housing stock where you live you take care of those people currently living in the house as well as those yet unborn – just waiting to move into a healthy, safe and beautiful house. The house YOU remodeled!

Chris Dana

Channel Advancement Manager

Chris Dana, Channel Advancement Manager for Vermeer Corporation, a global industrial and agricultural equipment manufacturer, supports businesses all over the world that are looking for ways to be more efficient in how they manage their operations. In his role, Chris meets regularly with business owners & key leaders that are looking for ways to drive cost out of their business, with the intention that those dollars (or euros, yen, krones, etc) will be used to fund growth initiatives that further enable Vermeer to capture worldwide market share. With more than 12 years of experience in manufacturing, distribution and small business management, Chris approaches every challenge with a “we” mentality. Chris recognizes the value of data, specifically data points that can be shared and compared across business entities. Vermeer uses a lean philosophy to drive wasteful activities out of their business, producing a high-quality product for their customers faster than ever before. The idea of lean isn’t limited to a factory line, it applies to all industries: manufacturing, education, healthcare and yes…even remodeling. Outside work, Chris and his wife Andrea, a Senior Human Resource Business Manager for Pella Corporation, make their home in Pella, Iowa, with their two children, Anderson, 5, and Leilani, 2, both of whom have great stories as to how their parents landed on their names.

Dave Bryan

Owner, Blackdog Design/Build/Remodel

Dave Bryan is the owner of Blackdog design/build/remodel, a leading residential design build firm in Southern New Hampshire that has received national recognition for excellence in its’ design and business practices. Blackdog has been in Business since 1989 and has a business model that focuses on creating raving fans through the consistent application of systems and procedures. These procedures deliver clients an excellent experience from the initial sales call to the final brush stroke. Blackdog utilizes eight core values to keep its team members focused on high value activities and maintain a great culture. One of the core values that Dave is most passionate about is “Maintain a Healthy Work/Life Balance”. Dave feels that our businesses are tools to allow us to create the life of our dreams, not a means to define who we are. Dave encourages business owners to get past the nuts and bolts and focus on what they want from their lives. Armed with this knowledge the challenge and fun then becomes crafting a business that delivers on those goals and dreams. Dave brings a practical knowledge of the real world challenges and opportunities that existing in building and running a remodeling company. He is conversant in the key disciplines of Sales, Marketing, Production, Finance and Administration that are critical to succeeding in business. Blackdog’s model is constantly evolving in an ever changing market place. Recent undertakings include and expansion to a second showroom about an hour west of Blackdogs main office as well as the launching of a new Home comfort dealership called Dr. Energy Saver. Dave lives in Andover, MA with his wife Brenda, four kids and a Black Lab named Marley. When not working he enjoys spending time exercising, hunting, fishing and playing with the kids. Having participated with Remodelers Advantage since 1997 I have seen the incredible positive impact being an engaged member can have on owners business’s and lives. I enjoy helping companies find their blind spots as well as their hidden opportunities. We can then craft strategies to move forward in a way that plays to the strengths of the organization while overcoming the challenges that every business face. Lastly, I enjoy helping owners look beyond their business to realize there is more to life. When we build strong independent companies we can create endless opportunities to live a life that most people only dream of.

Craig Durosko, CR, CGP

Founder & Chairman, Sun Design Remodeling Specialists, Inc.

Craig founded Sun Design Remodeling in 1988 with one simple philosophy- helping people with their homes. He has been instrumental in growing a one person sunroom repair and deck building shop into a successful architectural design-build firm with more than 50 employees. Over the years, Craig has worn almost every hat in the organization. His true passion has always been the role of building and maintaining Sun Design’s culture that is based on providing a great experience for clients as well as employees, vendors and trades people. “After 30 years I still look forward to going into work each day. I enjoy the culture we have built here at Sun Design and the people I work with. I enjoy our clients and love to see them light up when their vision comes to life. They can see how our work has improved the way their homes function for their families. I enjoy seeing the awards our designers get for their creativity and the awards our entire staff gets for growing a successful business based on serving our clients,” says Craig. Craig’s certifications include: CR, Certified Remodeler, and CAPS, Certified Aging in Place Specialist, from the National Association of the Remodeling Industry (NARI); and CGP, Certified Green Professional from the National Association of Home Builders. He has been on the NARI’s Metro DC chapter board and has served as its education chairperson for a number of years. Craig has received two Image Awards and the President’s Award from NARI. Craig enjoys spending time with his wife and two daughters, keeping a healthy mind and body, and mountain biking.

Craig Deimler, CGR, CAPS, RCS

Consultant

Originally from Harrisburg, Pennsylvania, Craig attended Penn State University where he graduated, in 1994, with a Bachelor of Science in Labor Industrial Relations and Business Management. As the former owner of Deimler Family Construction, he was the head designer and supervised all design, drafting and estimating. Craig’s designs have won numerous awards for their creativity as well as their ability to blend into the existing house and surroundings. Each project he designed solved the client’s needs, problems and frustrations as well as found creative solutions to the challenges that each project presented.

Rick Strachan

Owner, Building Results, Inc.

Rick Strachan has been with information, events, data, and media firms serving the construction industry for the past thirty-eight years. After a 27 year career with Hanley Wood, where he served as Group President with overall responsibility for Hanley Wood’s Remodeling, Distribution, Pool, and Commercial Construction Groups, he formed Building Results, Inc. BRI is focused on aiding organizations within the construction industry to optimize their understanding and growth opportunities. Rick is a founding member of Joint Center for Housings Studies Harvard University, Remodeling Futures Committee and has been a steering committee member for the past 25 years. He has also served on the Executive Committee of the Home Improvement Research institute and is a Past Chairman of HIRI’s Professional Remodeler Committee. Rick has also been awarded with The National Association of the Remodeling Industry’s Presidents Award.

Patty Gordon

Stone Pillar Remodeling

Patty is a licensed attorney, who has practiced in both Oregon and Washington. She practiced law for fourteen years before working full time with Stone Pillar Remodeling for the next twenty years. She graduated from Whitman College and got her J.D. from the University of Washington. She handles the administrative and financial duties at Stone Pillar.

Tom Mitchell

Owner & Founder, Mitchell Construction Group, Inc.

Tom Mitchell is the owner and founder of Mitchell Construction Group, Inc. A residential remodeling and new home construction business founded in 1987. Tom has been a member of Remodelers Advantage for 8 years and other industry organizations. Tom is also a Big 50 recipient and won many awards for customer service, excellence in design, and COTY’s. Tom is married to wife Mary and they have 4 children, living in Medfield Mass. for 30 years. -40 years of experience in residential construction -Certified Green Builder -Licensed Construction Supervisor in Massachusetts -MA HIC License -Member of RAR, NARI, EM-NARI, NAH

Michael Hodgin

Maestro’s Toolbox

 

Lisa Harney

Bookkeeper Consultant

After earning a degree in mathematics from UCSC Lisa spent seven years in charge of payroll, bookkeeping, and office and field management for her family’s construction business, before deciding to start her own bookkeeping business. For the last eight years she has served a wide range of clients including general contractors, architects, subcontractors, and real estate investors. When not crunching numbers Lisa runs an online store where she sells hand-painted dish towels that she makes with her mom. She loves problem solving and working with all kinds of businesses and people.

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Please note that if you cancel your membership, you forfeit access to Legacy membership in the future. You may rejoin only as a Roundtables member.

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