Meet the Team

The Remodelers Advantage Team has your interests at heart. We are all dedicated to bringing you the resources, the information, and the connections that will help you overcome the obstacles that are holding you back from the upper levels of success.

Victoria Downing

Victoria Downing

President, Remodelers Advantage

Mark Harari

Mark Harari

Vice President

Tim Faller

Tim Faller

Senior Consultant

Doug Howard

Doug Howard

Director of Consulting

Rose Grabowski

Rose Grabowski, CRA

Chief Technologist

Steve Wheeler

Steve Wheeler

Director of Sales

Dave Kelley

Dave Kelley

Director of Marketing

Lindsay Faller

Lindsey Faller

Membership Coordinator

Micah Kleid

Micah Kleid

SysCom Administrator

Staff – grid layout

Mary Keithley

Controller

Victoria Downing

President, Remodelers Advantage

Victoria Downing is a leading authority in the remodeling industry. For nearly 30 years, Victoria has worked with owners of remodeling companies across the United States and Canada, to help them build strong, consistently profitable businesses. She is known for her high-energy educational seminars as well as her in-depth knowledge of the best practices that transform company performance. Victoria has created the industry’s largest community of motivated remodelers through Remodelers Advantage University and the Roundtables Peer Group Program. Currently, the members of this community produce over $1 billion in revenue annually. In addition to being a published author and sought-after speaker, Victoria is Co-Host of PowerTips Unscripted, a weekly Podcast featuring interviews of thought-leaders from the Remodeling and associated industries.

Mark Harari

Vice President

Currently Vice President of Remodelers Advantage, Mark is an award-winning marketer whose pioneering work in developing targeted audience acquisition strategies has influenced industry best practices. He is the recipient of numerous marketing awards in many categories, including video, web design, print advertising, and copywriting. They include three prestigious Muse Creative awards, an IAC award, three AVA Digital awards, and two MarCom International awards. Having spent the majority of his career working exclusively in the construction industry, Mark understands the unique challenges facing remodeling business owners today. Throughout his career, Mark has run the marketing gamut: From email, SEO and web design to copywriting, positioning and brand management.  

Tim Faller

Senior Consultant

For the past 17 years, Tim has worked shoulder-to-shoulder with hundreds of remodeling companies, large and small, to help improve profits by creating smooth, efficient production systems. Tim has interviewed and worked with countless owners, employees, stakeholders and vendors as he travels across the continent consulting with some of the most successful remodelers in the industry. As a Senior Consultant and “Master of Production” for Remodelers Advantage, Tim’s field and business ownership experience is vital to his additional role as facilitator for Owner and Production Manager Roundtables Groups. In addition to being a published author and very popular industry speaker, Tim is Co-host of The Tim Faller Show, a weekly podcast focused on “Improving The Bottom Line Through Production Training."

Doug Howard

Director of Consulting

Doug Howard is an experienced Leader, entrepreneur and business consultant with over 25 years of success in leading organizations, starting new companies and assisting client businesses as they start-up, grow or transition. Throughout his career Doug has served in leadership in for-profit, non-profit and government organizations. He is a graduate of the Wharton School of Business. Doug joined Remodelers Advantage as Director of Consulting Services in 2017. He now specializes in helping remodeling company owners develop strategic plans, streamline processes, improve profitability, and navigate growth.

Rose Grabowski, CRA

Chief Technologist

Rose oversees the technical aspects of the programs Remodelers Advantage uses. From software to SOP’s, she makes sure everything runs smoothly to deliver the services to you that are expected of us.

Steve Wheeler

Director of Sales

Steve is an experienced sales executive with a passion for helping business owners achieve growth and success in their remodeling business. Steve is in the constant pursuit of helping Remodelers earn more, work less, period. As Director of Business Development for Remodelers Advantage, Steve is responsible for new membership sales and helping business owners find the program or product that will help them reach their financial and personal goals. Prior to joining R/A, Steve spent 12 years as a remodeling business owner in nearby Delaware. In addition to leading business development for Remodelers Advantage, Steve is Co-host of The Tim Faller Show, a weekly podcast focused on “Improving The Bottom Line Through Production Training…”

Dave Kelley

Director of Marketing

Dave has more than 30 years of successful experience in marketing, business development, business ownership and management. Most recently, Dave owned a marketing consultancy in the Baltimore/Washington area. Dave’s background includes franchise industry experience, both as a franchisee/owner as well as an executive for a National franchise based here in Baltimore.

Lindsey Faller

Membership Coordinator

Lindsey joined our team in 2018 as the Membership Coordinator with a specialization in customer service. She is dedicated to member success and the Roundtables community, always willing to lend a hand where needed. An important member of the team, she is a resource for getting connected to everything we have to offer.

Micah Kleid

SysCom Administrator

Over the years Micah has worked for a wide variety of organizations, ranging from small nonprofits, to a government contractor, the government itself, and even a multi-billion dollar corporation. While his primary focus over that time has been in marketing and communications, he also has a great deal of experience with content creation and lead generation and plans to use all of his skills to build upon an already robust and extremely impressive RAU program. When he is not working, he can usually be found spending time with his family or bleeding the colors of his favorite sports teams – the Baltimore Orioles, Baltimore Ravens, and Maryland Terrapins.

Mary Keithley

Controller

Mary has over 20 years of professional accounting experience in a variety of industries such as medical and higher education nonprofits, broadcasting, retail, warehousing and commercial property management. Her previous roles range from Senior Account to Accounting Manager and most recently Controller. Mary was born in Baltimore and has recently returned from Delaware. In her role with Remodelers Advantage, Mary is responsible for full cycle monthly accounting through financial statement preparation and analysis.