Meet the Team

The Remodelers Advantage Team has your interests at heart. We are all dedicated to bringing you the resources, the information, and the connections that will help you overcome the obstacles that are holding you back from the upper levels of success.

Victoria Downing

Victoria Downing

President

"Chief Inspiration Officer"
Mark Harari

Mark Harari

Vice President

"The Storyteller"
Steve Wheeler

Steve Wheeler

Executive Director of Roundtables

"The Producer"
Doug Howard

Doug Howard

Director of Consulting

"The Fixer"
Tim Faller

Tim Faller

Senior Consultant

"Master of Production"
Rose Grabowski

Rose Grabowski, CRA

Chief Technologist

"The Computer Whisperer"
Dave Kelley

Dave Kelley

Director of Marketing

"The Ambassador of Persuasion"
Lindsay Faller

Lindsey Faller

Membership Coordinator

"The Navigator"
Micah Kleid

Micah Kleid

SysCom Administrator

"The Maven"
Staff – grid layout

Maryssa McCallum

Consulting Coordinator

"The Colonel"
Staff – grid layout

Annacherie Thompson

Office Manager

Staff – grid layout

Libby Horne

Meeting Planner

"Master of Chaos"
Staff – grid layout

Sergio Santana

Director of Business Development

"The Guide"

Victoria Downing

President

Victoria Downing is a leading authority in the remodeling industry. For nearly 30 years, Victoria has worked with owners of remodeling companies across the United States and Canada, to help them build strong, consistently profitable businesses. She is known for her high-energy educational seminars as well as her in-depth knowledge of the best practices that transform company performance. Victoria has created the industry’s largest community of motivated remodelers through Remodelers Advantage University and the Roundtables Peer Group Program. Currently, the members of this community produce over $1 billion in revenue annually. In addition to being a published author and sought-after speaker, Victoria is Co-Host of PowerTips Unscripted, a weekly Podcast featuring interviews of thought-leaders from the Remodeling and associated industries.

Mark Harari

Vice President

Mark Harari is an award-winning marketer and the best-selling author of Lobster on a Cheese Plate: How to stand out, attract the best clients, and win every sale that comes your way.  His pioneering work in developing targeted audience acquisition strategies has influenced industry best practices. Throughout his career, Mark has run the marketing gamut: From email, SEO and web design to copywriting, positioning and brand management. He is the recipient of numerous marketing awards in many categories, including video, web design, print advertising, and copywriting. They include three prestigious Muse Creative awards, an IAC award, three AVA Digital awards, and two MarCom International awards.

Steve Wheeler

Executive Director of Roundtables

As Executive Director of Roundtables, Steve is ultimately responsible for ensuring our members have an amazing Roundtables experience that will help them reach their financial and personal goals. Prior to joining R/A, Steve spent 12 years as a remodeling business owner in nearby Delaware. In addition, Steve is Co-host of The Tim Faller Show, a weekly podcast focused on “Improving The Bottom Line Through Production Training…”

Doug Howard

Director of Consulting

Doug Howard is an experienced Leader, entrepreneur and business consultant with over 25 years of success in leading organizations, starting new companies and assisting client businesses as they start-up, grow or transition. Throughout his career Doug has served in leadership in for-profit, non-profit and government organizations. He is a graduate of the Wharton School of Business. Doug joined Remodelers Advantage as Director of Consulting Services in 2017. He now specializes in helping remodeling company owners develop strategic plans, streamline processes, improve profitability, and navigate growth.

Tim Faller

Senior Consultant

For over 20 years, Tim has worked shoulder-to-shoulder with hundreds of remodeling companies, large and small, to help improve profits by creating smooth, efficient production systems. Tim has interviewed and worked with countless owners, employees, stakeholders and vendors as he travels across the continent consulting with some of the most successful remodelers in the industry. As a Senior Consultant and “Master of Production” for Remodelers Advantage, Tim’s field and business ownership experience is vital to his additional role as facilitator for Owner and Production Manager Roundtables Groups. In addition to being a published author and very popular industry speaker, Tim is Co-host of The Tim Faller Show, a weekly podcast focused on “Improving The Bottom Line Through Production Training."

Rose Grabowski, CRA

Chief Technologist

Rose oversees the technical aspects of the programs Remodelers Advantage uses. From software to SOP’s, she makes sure everything runs smoothly to deliver the services to you that are expected of us.

Dave Kelley

Director of Marketing

Dave has more than 30 years of successful experience in marketing, business development, business ownership and management. Most recently, Dave owned a marketing consultancy in the Baltimore/Washington area. Dave’s background includes franchise industry experience, both as a franchisee/owner as well as an executive for a National franchise based here in Baltimore.

Lindsey Faller

Membership Coordinator

Lindsey joined our team in 2018 as the Membership Coordinator with a specialization in customer service. She is dedicated to member success and the Roundtables community, always willing to lend a hand where needed. An important member of the team, she is a resource for getting connected to everything we have to offer.

Micah Kleid

SysCom Administrator

Over the years, Micah has worked for a wide variety of organizations, ranging from small nonprofits, to a government contractor, the government itself, and even a multi-billion dollar corporation. While his primary focus over that time has been in marketing and communications, Micah currently supports the technology department and its Chief Technology Officer to make sure that all the systems we use are working as they should and to ensure that all our members receive the content and information they need. When he is not working, he can usually be found spending time with his family or bleeding the colors of his favorite sports teams – the Baltimore Orioles, Baltimore Ravens, and Maryland Terrapins

Maryssa McCallum

Consulting Coordinator

Maryssa wears a few hats with Remodelers Advantage. She oversees consulting coordination, aspects of membership coordination, project management, Insight Survey management, and manages TTI/DISC assessment requests/results. She is a certified Interior Decorator and is working towards her certification in home staging as well.

Annacherie Thompson

Office Manager

Annacherie joined our team in December 2021 as our Office Manager, with a specialization in customer service and administration. She tackles every new challenge with enthusiasm, and channels that energy into helping our members find the answers they are looking for. From locating files to answering billing questions, to getting connected with other members of the team, Annacherie is always ready with a smile!

Libby Horne

Meeting Planner

Libby helps to coordinate all the details (aka herding the cats sometimes) to make sure each member’s on-site meeting experience is the best it can be. Whether you are attending your member roundtable meeting, or the Summit in the fall, know that Libby has pored over all the minute details (and created an insane amount of excel spreadsheets) to get the event over the finish line. An event industry survivor for over ten years, Libby plans to one day write the great American novel, the plot of which will likely incorporate her three passions: travel, her family, and wine.

Sergio Santana

Director of Business Development

Sergio is an experienced sales professional whose passion lies in helping individuals and businesses reach their personal and performance goals. He has extensive experience in sales training, consulting, and account management. Prior to joining Remodelers Advantage, Sergio worked at a global sales training company. There, he helped Fortune 500 companies and small business owners raise their bottom-line by improving the sales cycle and training their executives and employees best practices. As the Sales Executive for Remodelers Advantage, Sergio is responsible for growing the company’s Roundtable members and increasing sponsorship opportunities.