-The following is an article written by Tim Faller One of the highlights of every Masterclass: Project Manager Intensive course that I facilitate is “focus time.” Each company present gets 20 minutes to receive feedback from everyone else in the room on one or two topics of their choice. As the facilitator, I get to listen and
An article recently written by Tim Faller and published in Remodeling Magazine. A few year ago I experienced firsthand what many clients dread: a poor-quality job and the company’s failure to respond to requests to fix it. A home improvement company completed a siding and gutter job for my parents, but water ran behind the
Common Courtesy “The problem with common courtesy is that it’s not too common.” Remember that old saying? It’s true on the roads and in many workplaces. However, in these tough times a little kindness may be what gets you more work. This is particularly important for those in the field because so many clients and
Remodeling companies are missing a great opportunity for job training by limiting it to the work site. Yes, there does have to be on-site training to learn a skill, but it might take longer because everything is being taught on the job. Here are some ideas to make the most of training your field staff
One of the highlights of every Masterclass: Project Manager Intensive course that I facilitate is “focus time.” Each company present gets 20 minutes to receive feedback from everyone else in the room on one or two topics of their choice. As the facilitator, I get to listen and learn. This year, I picked up a
I love to catch fish. I didn’t say I love to fish. There’s a difference. I love to put fish in the cooler so I can use them for food or bait. True fisherman love the activity of fishing. If they catch some fish, that’s good, but a day fishing with no catch is still
[Editor’s Note] If you saw think you may have already seen this post, you aren’t imagining things.. the heat hasn’t gotten to you. We posted this 2 weeks ago, minutes before we launched our new website, and then the post went “poof” and went into cyberspace, never to be seen (or linked to) again… We
It’s a busy time in the remodeling industry, and more of your job leads are bouncing around multiple jobs — whether they’re Lead Carpenters or Project Managers. There are a lot of companies out there where leads are working on three to four jobs at a time, but are struggling to keep all the balls
I’ve been talking for a long time about the importance of a great client experience. I got some insight recently that reinforces what I’ve been trying to get across to Production teams all over the country. I was with a contractor who’s having his own house built. He is subbing it out, not trying to
Many remodeling companies do a handoff process shortly before a project starts. If you don’t, here are the basics. Sales, Design and Production meet to go over the job. The purpose is to get the Production staff acquainted with the job and free up Sales and Design to focus on more sales. The meeting can