On this episode of The Tim Faller Show, Candice Rania and Morgan Thomas join the show to answer the question: Can design and production get along? While the production and design teams have the same overall goal of completing a project that will delight their clients, they do it differently. Morgan and Candice talk about
Jordan Smith joined the show to discuss partnering with another remodeling company to complete a job two hours outside his service area. He discusses the benefits, risks, and challenges associated with the job type and the steps he took to mitigate problems. Jordan and his wife Veronica started the Smith House Company four years ago to create
Today on Powertips Unscripted, Dan Hurst joins the show to discuss the handoff from design to production. Dan talks about how to define the minimum standard of completeness and quality for each function or role involved in preparing the handoff packet. Dan also discusses how to use checklists for each role to ensure that quality
Season 4 Starts With This Special Episode Recorded Live at The Remodelers Summit Listen to this episode and get tips on creating an effective and highly functional relationship between company ownership and the production team. Clark Harris and Eric Bain of Innovative Construction discuss how they have built an open, trusting, and team-based relationship that
If you’ve ever wondered what you’d do differently when starting your remodeling business if you only knew then what you know now, you’re not alone. Tim and Steve do, too. In this episode, the guys talk about what they’ve learned in their time at Remodelers Advantage and from their podcast guests that they wish they
One of the highlights of every Masterclass: Project Manager Intensive course that I facilitate is “focus time.” Each company present gets 20 minutes to receive feedback from everyone else in the room on one or two topics of their choice. As the facilitator, I get to listen and learn. This year, I picked up a
We talk a lot about process improvement. How can we make our processes easier, better, faster and ultimately cheaper. And most of the remodeling companies I get to work with have given considerable thought to improving their processes. But once major changes are made, continuous improvement is much more about finding the small, incremental changes
[Editor’s Note] If you saw think you may have already seen this post, you aren’t imagining things.. the heat hasn’t gotten to you. We posted this 2 weeks ago, minutes before we launched our new website, and then the post went “poof” and went into cyberspace, never to be seen (or linked to) again… We
We’ve talked about getting your Production team engaged in refining your systems and processes by encouraging them to make decisions and look for problems. But have you considered involving Production in the Design process? In this episode, Michael Sauri talks about how and why he did just that with Tim and Steve. Through this
We’ve talked about trade schools and skills training, but today we focus on what you can learn at trade events. Attending and sending your team can broaden everyone’s skill sets and knowledge bases. In this episode, Lauren Moore discusses what goes on behind the scenes at shows and events with Tim and Steve, why you
Today on the Tim Faller Show, Geno Arroyo joins the show to discuss successful estimating. Geno goes through his process as an estimator for each project from start to finish. Suppose you want a more in-depth breakdown of his methods, including getting labor costs right, then you must attend Remodelers Advantage’s Art of Estimating masterclass,
In this episode of PowerTips Unscripted, Iris Harrell discusses the importance of having women in key positions within remodeling companies. They make up half of the US workforce, so there is a sizeable recruitment pool, and they also relate on a deeper level with female customers, who often drive decision-making. Women are multi-taskers, organizers, collaborators,
Today on the Tim Faller Show, Nick Sandifer details a new way to communicate in the field to help his team navigate the small details in elaborate projects. Nick and the Sandifer team use QR codes to help communicate better on the job site. The QR codes allow the project manager to view the electrical
The Kaizen practice focuses on improving existing, standardized processes by eliminating waste and was first practiced in Japanese businesses after World War II. Kaizen translates to “Change for Good,” and that can mean many great things for your growing remodeling company. The process of constant improvement, with every team member participating, allows your company to
Today on the Tim Faller Show, Camille Jenkins joins the show to discuss the importance of the client experience and how it differs from satisfaction. Simply put, customer satisfaction is how happy your customers are while using your company’s products and services and how well you are fulfilled their expectations. Customer experience refers to customers’ interactions