Training, training, training! Business owners, general managers, and production managers often get caught wondering how to do it all. So, we turned to a former guest and a member of our production manager roundtables, Ned Trimming, to share his efficient training process involving current and new employees. Ned Trimming is the Production Manager at Crescent Builds in Seattle, WA.
Howard Prager joins the show to talk about how memorable leadership can help retain good employees, increase productivity and improve customer service. He outlines his VIP model of leadership, which is easy to apply, proven effective, and will help create a company with which customers will want to do business and employees will want to
Wayne Ottum joins us to talk about the 9 components of extraordinary leadership and outlines some basic steps to help businesses owners become more effective leaders. Wayne discusses the importance of creating a company vision, building the right culture, and the difference between leadership and management. Wayne is a senior consultant at Remodelers Advantage and
While you may have emergency plans for your business in place, it’s pretty long odds you had anything prepped for a business disruption caused by a global pandemic. Even in the best of times, being an effective leader is challenging — no doubt about it. For those of you who’ve had to put your business
I’ve been talking for a long time about the importance of a great client experience. I got some insight recently that reinforces what I’ve been trying to get across to Production teams all over the country. I was with a contractor who’s having his own house built. He is subbing it out, not trying to
BYOD, or Bring Your Own Device, is common in small- to medium-sized organization like remodeling companies. Your employees use their own phones, tablets, and sometimes laptops in their business operations. A CBS MoneyWatch survey says more than 67% of workers use one or more of their own devices at work, and that doesn’t seem to
Most entrepreneurs want to build a bigger company, but understand that many of their existing processes don’t scale. You go back to the drawing board and make some changes. But the sad truth is that it’s not just systems, but people, who fall behind, dragging the business with them. In this episode, Mark’s flying solo,
Company culture — we talk about it frequently in our Podcasts, PowerTips Blog posts and in the Roundtables meetings with our members. It’s an important factor in attracting new employees, and in keeping your existing staff happy and productive. A good company culture encourages growth, and in this business environment, many remodelers are taking on
It’s that time of year again — when we look back to see what worked and what didn’t for your business, the good decisions made and others you’d change. Did this year bring the success you’ve been building toward or was it a challenging year that fell short of your goals? But it’s also time to look forward. To figure out and
Creating a successful remodeling company, one that’s profitable year in and year out, isn’t easy. That’s where LEAN comes in. You can look to many well-known companies for signs of how they incorporate LEAN practices and principles into their processes — and how that positively affects the customer experience. Every day, we experience situations that have processes that are anything
Today on the Tim Faller Show, Nick Sandifer details a new way to communicate in the field to help his team navigate the small details in elaborate projects. Nick and the Sandifer team use QR codes to help communicate better on the job site. The QR codes allow the project manager to view the electrical
The Kaizen practice focuses on improving existing, standardized processes by eliminating waste and was first practiced in Japanese businesses after World War II. Kaizen translates to “Change for Good,” and that can mean many great things for your growing remodeling company. The process of constant improvement, with every team member participating, allows your company to
Today on the Tim Faller Show, Camille Jenkins joins the show to discuss the importance of the client experience and how it differs from satisfaction. Simply put, customer satisfaction is how happy your customers are while using your company’s products and services and how well you are fulfilled their expectations. Customer experience refers to customers’ interactions
A successful hiring process allows you to quickly and efficiently locate qualified candidates. Doug Howard will help you work through the strategic preparation, implementation, and ongoing evaluation in order to create a purposeful and consistent hiring process to retain top talent. You will get tools to: Reduce employment expenses Create a more efficient candidate hiring
The Art of Estimating: Whether you are an owner that handles the estimates or the estimator for a company, you will find a gold mine of information in this Masterclass, led by Tim Faller. Class begins April, 5th Making Scheduling Work for You: Creating and hitting a schedule for a remodeling project has always been a challenge,