Today on The Tim Faller Show, Aimee Cianfarani discusses how her company has made concierge services (a/k/a handyperson services) a successful part of the overall business. In this high-failure segment of the industry, Aimee and her team have overcome significant odds to find great success by applying a strategic mindset like better understanding the target customer, why they use this service, and then communicating with them through specific marketing activities. Aimee also said hiring the right person for this role was critical.
Aimee is the Concierge Services Coordinator at Teakwood Builders in Saratoga Springs, NY. Aimee has helped grow Concierge Services from a one-person operation into significant operations with jobs booked into 2023.
Listen to this episode where Aimee, Tim, and Steve talk about:
- How to use this to service upsell customers to more significant projects or as a follow-up to other projects to keep them happy
- Determining the right customers and employee talent for this service
- And more…