Do you have a way to be sure that your clients understand the scope and plans of the services you offer?
Simply asking for their signature on future plans does not necessarily guarantee that they understand what it is they are signing. Like many of the topics discussed on this show, there is no magic answer to ensuring that a client is aware and knowledgeable about the services they may want or are receiving. Host Tim Faller suspects that it is important to educate based off of the entire sales and production processes, so he speaks with guest Chris Landis to search for some answers.
Chris is the Co-Founder and Principal of Landis Construction, and is a member of the American Institute of Architects (AIA). After graduating with an MA in architecture from Columbia University, he worked with Fortune 500 companies. He served two terms on D.C.’s Historic Preservation Review Board and is a past president of the DC chapter of the National Association of the Remodeling Industry.
Tim, Steve and Chris talk more about:
- Starting this process
- Creating a budget range
- Steering away from making assumptions
- And more…