If you’ve ever visited any Disney theme park across the globe, you may think nobody does customer service and experience like Disney. Although the execution is complex, the baseline concepts are quite simple. In this episode, Pete Blank shares customer-service strategies from Disney with Victoria and Mark, and shows you how to apply these lessons
Remodeling companies are missing a great opportunity for job training by limiting it to the work site. Yes, there does have to be on-site training to learn a skill, but it might take longer because everything is being taught on the job. Here are some ideas to make the most of training your field staff
Most people would consider a company jumping from $1.5 million to $3 million in revenue a growing organization. However, when we look beyond gross sales, those numbers don’t necessarily mean it grew. It could even mean the company is less profitable — and ultimately less successful — than it was before. Michael Hodgin says planning
Many of your customers will pay more for items that improve the health, comfort, and efficiency of their homes. As one of the few things that pay for themselves over time, green upgrades can also boost your average project revenue and make you stand out in your market. In this episode, Doug Selby talks to
As 2019 draws to a close, we’re taking a look back at some of our more popular episodes, and this episode explains how LEAN principles really work in a remodeling company. Perfect for any company looking to improve their business in 2020. In this episode, Paul Kowalski shares his experiences in applying LEAN in his
As we race toward the end of the year, it’s time to take stock of all you’ve done this year in your business — jobs completed, those scheduled for 2020, and your gross and net profits, and more. When you look at your own bottom line, you may want to know how your paycheck measures
No matter how well your remodeling company is doing, how well organized you are, life can get hectic at times. You work through it all, but this can leave you vulnerable to burnout. Which can lead to an avalanche of problems. In this episode, Marian Faller discusses burnout with Victoria and Mark, sharing its causes,
As we wrap up 2019, we’re looking back at some of our more popular episodes and this one was a huge hit. For our 50th episode in January, we gathered a panel of industry experts and took questions from the audience at the Extreme Business Makeover event. It capped off an intense two days of
I can’t tell you how many times I hear people decide that the best way to implement continuous process improvement is to meticulously document all of their processes — from end to end, in order, starting with the incoming lead and ending with the final punch list and payment. On the surface, it’s a logical
You may have thought that the design-build business model is a recent phenomenon. But years ago, all builders practiced design-build, but something happened along the way to create separate industries. In this episode, David Supple takes Victoria and Mark on a deep dive into the history of the design-build model, the truths about it, and
