Episode Overview
When most people think about construction, they think dust, noise, delays, and stress. In this episode of The Why We Build Podcast, host Greg Woleck sits down with Leyah Valgardson Hostetter, founder of Leyah & Co., to talk about why it doesn’t have to be that way.
They unpack how exceptional client experience can transform “just another project” into a trusted, memorable journey – and how that shift can change not only your company, but the reputation of our entire industry.
Leyah shares why client experience isn’t about what you build, but how people feel while you build it – and why every client really wants the same three things: to be seen, heard, and to belong.
In This Episode, We Cover:
- Construction’s reputation problem
- Standing out in a “sea of sameness”
- What “client experience” actually is
- Designing a great client experience
- Beginning with the end in mind
- Human moments on the jobsite
- Measuring client experience
- Client experience and the numbers
- Designing the client journey
- Non-negotiable touchpoints
- Employee experience as the foundation
Connect with Leyah on LinkedIn to learn more about her work and resources on client experience.
Connect with The Why We Build Podcast
- Have an idea for a topic or guest? Email greg@remodelersadvantage.com
- Learn more about Remodelers Advantage Roundtables, Production Manager and Design Manager Groups, consulting services, and other programs at RemodelersAdvantage.com
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