Have you ever gone through an entire job thinking that the client was delighted with your work and then discovered afterward that they liked most of it, BUT…. (you fill in the blank). So, the question remains, how do you ensure customer satisfaction or, as some call it, creating “Raving Fans?” There is no better
Have you ever heard of SCRUM? SCRUM is a workflow management technique that accelerates projects, and while it is mostly used by software development teams, its principles and lessons can be applied to all kinds of industries. Guest Dean Tompkins is here to explain how SCRUM is useful in his remodeling business, and how it
In this episode, we take a closer look at the sales process. We are always looking for fresh ideas and concepts that apply specifically to remodelers and those in the building community. Our guest Jen Neige is adamant that you should be selling to design, NOT designing to sell, and she shares how you can
Financial metrics can help you make strategic decisions that could mean the difference between great success and dismal failure. A Certified Public Accountant (CPA) is someone who is knowledgeable and proactive and can compile and analyze these numbers. Louise Bartley, CPA, at Coale, Pripstein & Associates, in Columbia, Md., discusses the role of the CPA
Are you looking for innovative tax strategies to reduce you or your clients’ tax burden? Or, simply sick of paying more than you need to in taxes? Then tune into this episode to hear vital information that you won’t want to miss! Guest Shauna Wekherlien, CPA provides proven, legal, effective, and easy strategies that any
Don’t just drift through the marketplace. By Victoria Downing. A budget is one of the most important tools to help you and your company succeed. It’s your plan for profit — the road map that you’ll follow throughout the year with a planned destination of profit. Business owners who work without a budget just drift
On this episode of the Tim Faller Show, Tim and Steve discuss the client experience and how to turn clients into raving fans. The client experience is all about how the client feels and not what you do. Tim differentiates the customer service a company provides from how clients perceive that service. Not only do
Sales management can be one of the hardest jobs in a company, especially if you are both a player and coach. Sales managers are constantly focusing on how to improve their business, their team and themselves, and could use some tips along the way. Guest David Mattson joins Victoria and Mark in this episode to
Tess Jezek joins the show today to discuss the importance of your company’s reputation in the reputation economy. In fact, Forbes reports that 60% of consumers are willing to pay more if they believe they will receive a better service. Tess discusses how an accurate description of your business online is smart business practice. In
Current events have created an environment of incredible stress for homeowners across the globe. Remodelers have an opportunity to tap into their dissatisfaction with their home environments by using an empathy-based marketing approach to make an emotional connection. On this episode of Best of Powertips Unscripted, Tanya Bamford joins Victoria and Mark to share how
